Terms & Conditions

1. About Anshtrix & Our Services

Anshtrix is an IT solutions company focused on providing practical, reliable and business-oriented technology solutions. Our services are designed to help businesses build, improve and manage their digital operations.

Depending on the project, service availability and applicable commercial terms, Anshtrix may provide:

2. Eligibility

To use Anshtrix services, you must:

• Be legally capable of entering into a binding agreement.
• Provide accurate and complete information.
• Use Anshtrix services only for lawful purposes.
• Provide information and documentation reasonably required for the applicable service.
• Comply with applicable laws and service-specific requirements.

Anshtrix may refuse, restrict or suspend access where required information is incomplete, inaccurate, misleading or where continued access may create security, legal or operational concerns.

3. Project & Service Terms

For IT and technology projects, the scope of work may be defined through proposals, quotations, statements of work, service agreements, technical specifications or written communication between Anshtrix and the customer.

The applicable project documentation will determine the agreed services, deliverables, timelines, responsibilities and commercial terms.

4. User Responsibilities

By using Anshtrix services, you agree that you will:

• Provide correct and updated information.
• Provide necessary project and technical requirements.
• Provide required access, content or documentation where applicable.
• Use Anshtrix services only for legitimate and lawful purposes.
• Keep usernames, passwords, OTPs, API credentials and authentication information confidential.
• Not share account credentials with unauthorized persons.
• Not misuse customer, business or transaction information.
• Not attempt to bypass security or authentication mechanisms.
• Not manipulate utility payment or transaction records.
• Comply with applicable laws and service-provider requirements.

5. Prohibited Activities

Anshtrix services must not be used for unlawful, fraudulent, deceptive, abusive or unauthorized activities.

• Fraudulent or deceptive activities.
• Unauthorized transactions or payments.
• Identity theft or impersonation.
• Use of false or forged information or documents.
• Unauthorized access to another person's account or system.
• Manipulation of transaction or payment information.
• Unauthorized collection or misuse of customer information.
• Attempting to compromise Anshtrix platform security.
• Abuse of APIs, applications or technology infrastructure.
• Any activity prohibited by applicable law.

6. Utility Payment Transactions

Utility payment transactions initiated through Anshtrix may be processed through applicable payment gateways, banks, utility billers and technology partners.

A transaction may be affected by:

• Network availability.
• Bank or payment gateway response.
• Biller or utility service-provider response.
• Transaction validation and processing.
• Technical or system availability.
• Third-party service interruptions.
• Applicable legal or regulatory requirements.

7. Cancellation, Refund & Reversal

Utility payment transactions may be processed immediately. Therefore, a successfully processed transaction may generally not be cancellable.

If a transaction fails but the transaction amount has been debited, the transaction may be reviewed for refund or reversal based on the transaction status and confirmation received from the applicable bank, payment gateway, biller or technology partner.

Where a refund is approved, the eligible transaction amount will generally be refunded or reversed through the applicable payment or settlement channel.

For complete details, please refer to the Anshtrix Refund & Cancellation Policy.

8. Fees & Payments

IT services may involve development charges, implementation fees, maintenance charges, support fees, subscription charges or other commercial charges agreed between Anshtrix and the customer.

Utility payment services may involve applicable transaction, processing or service charges. Any applicable charges will be communicated through the relevant quotation, agreement, service interface or transaction process.

For project-based services, payment may be structured on an advance, milestone, project-completion or periodic basis according to the agreed commercial terms.

9. Security

Anshtrix uses reasonable technical and organizational measures intended to protect its systems, services and information.

However, no internet-based system or electronic transmission can be guaranteed to be completely secure.

Users are responsible for:

• Maintaining device security.
• Protecting login credentials and passwords.
• Protecting OTPs and authentication information.
• Protecting API keys and secret credentials.
• Using trusted devices and networks.
• Reporting suspected unauthorized access or suspicious activity promptly.

10. Customer & Personal Information

Customers may provide personal, business, project or transaction information while using Anshtrix services.

Users are responsible for ensuring that information provided to Anshtrix is accurate and that they have the necessary authority to provide such information.

Anshtrix handles personal information in accordance with its Privacy Policy and applicable law.

11. Third-Party Services

Certain Anshtrix services may depend on third-party providers, including:

• Payment gateways.
• Banks and payment service providers.
• Utility billers.
• Hosting and infrastructure providers.
• Communication providers.
• API and technology providers.
• Other service partners.

Anshtrix does not control all third-party systems and therefore cannot guarantee uninterrupted availability of services operated by those providers.

12. Service Availability

Anshtrix makes reasonable efforts to provide reliable technology and utility payment services. However, continuous or uninterrupted availability cannot be guaranteed.

Services may become temporarily unavailable due to scheduled maintenance, emergency maintenance, server issues, internet or telecommunications failures, payment gateway issues, utility biller downtime, security incidents, regulatory requirements or circumstances beyond reasonable control.

13. Intellectual Property

All intellectual property associated with the Anshtrix website and technology platform, including website content, logos, branding, designs, graphics, software, user interfaces, documentation, APIs and proprietary technology, is owned by Anshtrix or its respective licensors unless otherwise agreed in writing.

Users may not copy, reproduce, modify, distribute, reverse engineer, sell or commercially exploit Anshtrix-owned intellectual property without prior written authorization.

For custom development projects, ownership and licensing of project-specific deliverables will be governed by the applicable project agreement.

14. Limitation of Liability

Anshtrix takes reasonable measures to provide secure and reliable services. However, to the maximum extent permitted by applicable law, Anshtrix shall not be responsible for indirect, incidental, special, consequential or business losses arising from:

• Service interruptions.
• Payment gateway or bank failures.
• Utility biller or third-party service failures.
• Internet or telecommunications failures.
• Unauthorized access caused by user negligence.
• Incorrect information provided by the user.
• Delays caused by external service providers.
• Events beyond Anshtrix's reasonable control.

Nothing in these Terms excludes liability that cannot legally be excluded under applicable law.

15. Suspension & Termination

Anshtrix may suspend, restrict or terminate access to a service where:

• These Terms are violated.
• False or misleading information is provided.
• Fraudulent or unlawful activity is suspected.
• Platform security is threatened.
• The service is being misused.
• Required payments are not made.
• Suspension is required by law or an authorized authority.

Suspension or termination does not affect obligations or liabilities that arose before termination.

16. Changes to Services & Terms

Anshtrix may add, modify, suspend or discontinue services, features, APIs or technology offerings from time to time.

Anshtrix may also update these Terms to reflect changes in technology, services, security requirements, business operations or applicable legal requirements.

17. Force Majeure

Anshtrix shall not be responsible for failure or delay in performing its obligations where such failure results from circumstances beyond its reasonable control.

Such circumstances may include natural disasters, government actions, regulatory changes, cyber incidents, network failures, power outages, telecommunications failures, internet disruptions, banking or payment-system failures and third-party infrastructure failures.

18. Customer Support

If you experience a technology-service issue, utility-payment issue, account problem or other concern, please contact Anshtrix through the official support channels.

For transaction-related queries, please provide relevant details such as transaction ID, reference number, transaction date and time, transaction amount, utility service or biller and registered mobile number.

19. Governing Law & Jurisdiction

These Terms shall be governed by and interpreted in accordance with the laws applicable in India.

Any dispute arising out of or relating to the use of Anshtrix services shall be subject to the jurisdiction of the competent courts in India, subject to applicable law.

20. Entire Agreement

These Terms, together with the Anshtrix Privacy Policy, Refund & Cancellation Policy, applicable project agreements, commercial terms and service-specific terms, constitute the understanding between Anshtrix and the user regarding the applicable services.

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue to remain effective to the extent permitted by applicable law.