At Anshtrix, we respect your privacy and are committed to protecting the personal and financial information entrusted to us. Anshtrix provides digital financial and payment solutions including AEPS Banking, Domestic Money Transfer, BBPS & Bill Payments, Micro ATM, Recharge Services, Insurance, PAN Services and API Solutions. This Privacy Policy explains how we collect, use, process, store and protect information when you access our website, platform, applications or services. By accessing or using Anshtrix services, you acknowledge that you have read and understood this Privacy Policy.
1. Information We Collect
Depending on the services you use and your relationship with Anshtrix, we may collect different categories of information.
Personal Information
Name, mobile number, email address, date of birth, residential or business address and other information required for account registration and service delivery.
KYC Information
Identity and address documents, PAN details, Aadhaar-related information and other KYC information where required for applicable financial services.
Transaction Information
Transaction IDs, service details, transaction amount, status, beneficiary details and relevant payment or settlement references.
Technical Information
IP address, browser type, device information, operating system, access time and website usage information.
2. How We Use Your Information
Information collected by Anshtrix may be used for the following purposes:
- To create and manage customer, merchant and partner accounts.
- To provide AEPS, money transfer, BBPS, recharge, Micro ATM and other requested services.
- To process and monitor financial transactions.
- To perform identity verification and KYC checks.
- To comply with applicable legal, regulatory and financial requirements.
- To prevent fraud, misuse, unauthorized transactions and security threats.
- To provide customer and technical support.
- To improve our website, technology, products and services.
- To communicate important service, transaction and security updates.
- To send promotional communications where permitted and where you have provided appropriate consent.
3. Financial & Transaction Information
Certain Anshtrix services involve financial transactions. To provide such services, we may process transaction-related information including account details, transaction references, beneficiary information, payment status and other information required for successful processing.
Anshtrix does not intend to collect or store sensitive payment credentials unnecessarily. Where payment or banking information is required, it may be processed through authorized banks, payment gateways, financial institutions or service partners according to the applicable service requirements.
For AEPS and other regulated financial services, additional information may be required to complete KYC, authentication, transaction processing and regulatory obligations.
4. Sharing of Information
We may share or disclose information where necessary to provide our services, comply with legal obligations or protect the security of our platform.
Banking & Payment Partners
Information may be shared with authorized banks, payment networks, payment gateways and financial service providers to process transactions and deliver requested services.
Service Providers
We may work with trusted technology, infrastructure, security, communication and support providers who assist us in operating our platform.
Regulatory & Government Authorities
Information may be disclosed where required by applicable law, regulation, court order, government authority or lawful request.
Fraud Prevention
Information may be shared with relevant institutions or authorities where necessary to detect, investigate or prevent fraud, money laundering, unauthorized activity or other misuse.
Anshtrix does not sell or rent your personal information to third parties for their independent marketing purposes.
5. Data Security
Anshtrix takes reasonable technical and organizational measures to protect personal and transaction information against unauthorized access, alteration, disclosure, misuse or destruction.
Although we take reasonable precautions, no electronic transmission or storage system can be guaranteed to be completely secure. Users should also take appropriate measures to protect their account credentials and devices.
6. Your Privacy Rights
Subject to applicable law, you may have certain rights regarding your personal information.
Certain information may need to be retained where required by law, regulatory requirements, financial transaction records, fraud prevention requirements or legitimate business purposes.
7. Cookies & Tracking Technologies
The Anshtrix website may use cookies and similar technologies to improve website functionality, remember preferences, understand website usage and enhance the overall user experience.
Cookies may help us understand how visitors interact with our website and identify technical issues.
You can manage or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.
8. Third-Party Services & Links
Anshtrix may integrate with or provide links to third-party services including banks, payment gateways, financial institutions, insurance providers, recharge operators, billers, technology providers and other service partners.
These third parties may have their own privacy policies and terms. Anshtrix is not responsible for the independent privacy practices of third-party websites or services.
We recommend reviewing the privacy policy and terms of any third-party service before providing personal or financial information through that service.
9. Children's Privacy
Anshtrix services are intended for individuals and businesses who are legally capable of entering into agreements and using applicable financial services.
We do not knowingly collect personal information from children where such collection is prohibited by applicable law. If you believe that a child has provided personal information to us without appropriate authorization, please contact us so that the matter can be reviewed.
10. Data Retention
Anshtrix retains personal, account and transaction information for as long as reasonably necessary to provide services, maintain transaction records, resolve disputes, prevent fraud and comply with applicable legal and regulatory requirements.
The exact retention period may vary depending on the type of information, nature of the service and applicable legal or regulatory requirements.
Certain financial, KYC and transaction records may be required to be retained for specified periods under applicable laws, regulations or requirements of banking and financial service partners.
11. Account & Credential Security
Users are responsible for keeping their login credentials, passwords, PINs, OTPs and other authentication information confidential.
- Do not share your password or PIN with anyone.
- Never disclose an OTP to an unknown person.
- Do not provide account credentials through unverified links or messages.
- Immediately notify Anshtrix if you suspect unauthorized access or suspicious activity.
Do not share OTPs, passwords, PINs or other confidential authentication credentials with anyone claiming to represent Anshtrix unless you have independently verified the request through official support channels.
12. Changes to This Privacy Policy
Anshtrix may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, regulatory requirements or business practices.
Any updated version will be published on this website with an updated effective date.
We encourage users to periodically review this Privacy Policy to remain informed about how their information is handled.
13. Contact Us
If you have questions, concerns, complaints or requests regarding this Privacy Policy or the handling of your personal information, please contact Anshtrix using the details below.
We're Here to Help
Contact our team for privacy requests, account-related assistance, technical support or service-related queries.